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AOG desk · 24/7

Aircraft
on ground?
We move now.

Every hour on the ground costs money. AOG requests skip the queue and get priority sourcing, trace review and next-flight-out logistics, for chemicals, consumables and spares alike.

Email the AOG deskAOG RFQ form

Duty desk

UAE · GST

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UTC · ZULU

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Response protocol

From request to wheels-up.

  1. T+0

    Request received

    Flagged AOG via the RFQ form, email or phone, then routed straight to the duty desk.

  2. T+30m

    Stock verified

    Own stock and supplier network checked; alternates and interchangeable P/Ns considered.

  3. T+1h

    Trace confirmed

    CoC, 8130-3 / Form 1 and shelf-life checked so nothing gets rejected at receiving.

  4. NFO

    Next flight out

    Hand-carry, NFO counter-to-counter or express airfreight, whichever reaches you first.

Times shown are internal targets, not guarantees. Actual times depend on availability, customs and carrier schedules.

What to send for the fastest response.

A complete first message can save an hour. Copy this into your email or use the form.

SUBJECT: AOG — A6-XXX — P/N 123-456

Aircraft reg / type : A6-XXX / A320-214
Station (ICAO)      : OMDB
P/N & qty           : PR-1440 B-2 Semkit × 4
Alternates OK?      : Yes — per IPC
Certification       : CoC (+ 8130-3 for spares)
Deliver to          : Hangar / stores address
Contact             : Name, +971…